Crawley care home gets top ratings in care and food hygiene inspections

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A Crawley care home has continued to meet the key standards set by the Care Quality Commission (CQC) and Environmental Health.

Ifield Park Care Home in Rusper Road had an unannounced visit from CQC inspectors on February 11. It was assessed on five key areas and retained the rating first achieved shortly after it opened in 2006.

Just a month earlier Environmental Health officers awarded it the top five star rating for its kitchen.

The five CQC standards, which care providers are expected to meet are: consent to care and treatment; care and welfare of people who use services; safeguarding residents from abuse; staffing and recording.

Inspectors said Ifield Park staff always asked residents before giving care or treatment and would respect their wishes if they refused.

When considering the care and welfare of residents, inspectors said the home had ‘systems in place to ensure that care and treatment was person centred and reflected the person’s preferences’. The home showed it kept thorough records for all residents.

Manager Jo Stovold said: “We were very pleased. They also took away some of our paperwork to use as an example of best practice to share with other homes. We feel that was particularly good because that says more than a green tick in a box.”

The CQC observed staff dealing with tasks calmly and in a reasonable time frame suggesting ‘there were enough staff on duty in order to provide individual support, which could uphold people’s dignity and independence’.

This is the latest in a series of positive results the home has achieved over the past year.

Mrs Stovold said: “Last year we came runners up in three categories of the National Care Awards, Prior to that we came runners up in the West Sussex County care Awards.

“That’s what motivated us to enter the national awards.

“We opened a day centre in the middle of January by converting part of Hoyland House. It’s going well. We did a lot of research.

“At the moment with our six month business plan, we are on target, but I wouldn’t say we are inundated. We have eight to 10 people a week coming. It’s been well-received and it’s flourishing.”

The home is welcoming day care visitors. For more information call 01293 594200.