Hospital told its hygiene and care must improve
EAST Surrey Hospital has been told to improve its standards in patient care and cleanliness following an inspection by the Care Quality Commission (CQC).
The CQC, which checks whether hospitals, care homes and care services are meeting government standards, reviewed the hospital earlier this month because of concerns that one or more of those standards were not being met.
And while areas such as treating people with respect, staffing and management were given top marks, improvements were called for when it came to cleanliness and making sure patients received safe and appropriate care.
The report stated: “The hospital maintains an appropriate standard of cleanliness and is taking reasonable steps to protect people from infection.
“However, there is an indication that a lack of consistent diligence exists in the prevention and monitoring of MRSA infections.
“On the basis of the evidence provided and the views of people who use the service, we found there are areas of non compliance with this outcome. We have set a compliance action upon the provider to address this.”
The report also said that proper steps had not been taken to ensure patients were protected against the risks of receiving unsafe or inappropriate care or treatment in the hospital’s pre-operative/ pre-assessment area.
Responding to the report, the Surrey and Sussex Healthcare NHS Trust assured patients it had taken “concerted and focused action” to address the issues raised.
Chief executive Michael Wilson said: “Whilst there were a number of very positive things said by our patients, we recognise that we still have further work to do to ensure the care we provide meets the highest standards in every case.
“Following the inspection, we have invested significantly in both time and resource, to make immediate improvements and to plan and implement medium to long term changes to achieve sustainable improvements across all areas of concern.
“I was also heartened by the many positive comments that patients made to the CQC inspectors. They were also positive about the openness, honesty and transparency of our staff.
“Our priority is to make sure that we are able to sustain this progress and I am confident that we will be able to do this, not least because many of the actions were already in train at the time of the inspection.
“I give my absolute commitment to our patients that we will continue to make progress and ensure the right quality of care is always delivered in our hospitals. Complying with the strict standards which the CQC lays down is the number one priority for the Board and everyone at the hospital.”
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Weather for Crawley
Sunday 27 May 2012
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Temperature: 10 C to 26 C
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Wind direction: East
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soozieqhairdo
Tuesday, February 21, 2012 at 11:30 PMI feel that the Press more than anybody holds East Surrey Hospital accountable. As a relative of someone who I feel was mistreated, it is too harrowing to pursue my complaints past the first stage where I feel they were not taken seriously enough, however, the press, is at least taken seriously.
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