The mother of a sleepwalking tot begged Crawley Borough Council to protect the child by fixing a faulty lock on her home’s front door.
And Chloe Reynolds said she was left upset after being told no repair was needed even though the door could not be locked from the inside.
Chloe, 23, of Bewbush, contacted the council after her three-and-a-half-year-old daughter Milly started sleepwalking a month ago.
While in that state, the child was able to unlock the stair-gates at their home in Hassocks Walk and Chloe was terrified her daughter would also be able to open the front door and wander out into the street.
After contacting the council to arrange for a repair, Chloe said she was left upset when nothing was done.
She added: “I called up the repairs team and I explained the situation.
“They said there was nothing wrong with the door and if I wanted anything done with it I would have to do it myself and even then I would have to apply in writing.
“They did not even come out.
“Milly undid a stair-gate in the pitch black. I didn’t feel like my house was safe.
“I explained to them it wasn’t safe.”
Regarding the response she received, Chloe said: “I was really upset about it. It really bothered me.”
Chloe, who also has two-and-a-half-year-old twin daughters named Mia and Maddison, was saved from her predicament by a family friend, who took time off work to fix the door.
She said: “I didn’t really have the money to fix it but I would have spent it for the safety of my child.
“But my friend came out on Thursday and took half an hour to fix it. He did it for free, off of his own back.”
The door may now be able to lock from the inside, keeping Milly’s night-time wanderings confined to the scurity of her own home, but Chloe felt the council had not lived up to its responsibilities as landlord.
She said: “I felt like it was the council’s duty to make my house safe.”
A spokesman for Crawley Borough Council has acknowledged that its response to Chloe’s concern was not up to scratch. He added: “A member of staff should have visited following the resident’s call to our contractor. We have apologised that our service has not been good enough and arranged to visit the property to determine what needs repairing.”