Tighter regulations on items that cannot be sent via Royal Mail have caught out a couple from Furnace Green.
Michael Neal runs a business restoring surfaces in the building trade. On occasion he has to send aerosols by post to customers and suppliers.
His wife Julia took a parcel to Furnace Green post office to send and it was put in the post as normal.
But a few weeks later they discovered the package had yet to reached its destination and found out about the new rules brought in on July 15.
Julia said: “We got a note through he doors saying a parcel was to big to your letter box, so we drove up tot he post office and Mike said ‘it looks like one of my parcels’.
“It was open, there was a big letter with it and there were a couple of things still in the package, but £50 worth of products have to be repackaged.”
The couple have also had to pay the additional postage to resend the parcel.
Mike, who has sent aerosols in the post for 13 years, will now have to find a courier, but as a small business it may not be affordable in the long run.
He said: “We’re not sending a vast amount. When we do send them it two or three a month.
“I will have to find a courier, but it’s going to cost more and it’s not as convenient as going down to your local post office. This will cause people problems.”
Royal Mail made changes to the rules on what customers can and cannot send following three government department tightening their guidelines.
The Civil Aviation Authority, Department of Transport and Maritime Coastguard Agency updated their dangerous goods list and many things, which had been prohibited in the past, are now allowed with some restrictions.
But rules about aerosols sent in small quantities, which concerns Mr Neal, have been tightened.
A Royal Mail spokesman said the changes were first announced in October last year and registered business customers were notified by post and had to comply with the rules by January 15.
All other customers had until July to comply and post offices have displayed advisory notices. People who persistently breach the regulations could be prosecuted.