St Catherine’s Hospice has passed its latest inspection by the Care Quality Commission (CQC) with flying colours.
The hospice, in Malthouse Road, was subject to an unannounced inspection at the end of February by the CQC, which regulates and inspects health and social care services in England.
Areas covered by the inspection were: consent to care and treatment, meeting nutritional needs, cleanliness and infection control, staffing and complaints.
Inspectors spoke to staff, patients and family members during their visit and, when the report was published on March 14, found the hospice to be meeting all standards.
The report stated: “We spoke with people staying at the hospice, people attending it’s day service and people being supported by hospice staff in their own homes. Everybody we spoke to praised the kindness, patience and professionalism of the staff who provided their care.”
Gina Starnes, director of nursing at St Catherine’s Hospice, said: “Everyone at St Catherine’s works extremely hard to ensure our patients and their families receive the best possible care, so I’m delighted by the results of this unannounced inspection.
“A huge thank you to all staff and volunteers who play such a vital part in ensuring the quality of our systems, processes and services remains high, so we can make a real difference to those we are here to help”.