East Grinstead hospital remains at the top in national NHS inpatient survey

According to the national NHS inpatient survey, the hospital in Holtye Road is one of only five acute specialist trusts to have consistently maintained a ‘much better than expected’ rating over the past six years.

Jo Thomas, director of nursing and quality at Queen Victoria Hospital, said: “We are committed to putting quality, safety and patient experience at the forefront of everything we do, so we are delighted that Queen Victoria Hospital has again achieved such high scores in this national inpatient survey.

“Thank you to all of our staff for their commitment and dedication to each and every patient.”

The annual national survey of inpatients at all NHS hospital trusts in England published on July 2, covers all aspects of patients’ care and treatment.

Carried out by the Care Quality Commission, the survey asked patients for their views on aspects of their care, such as: the hospital environment, communication with staff, involvement in decisions and being treated with respect and dignity.

A total of 550 patients participated in the survey, giving the hospital a 44.72 per cent response rate against a national average of 45 per cent.

Overall, QVH scored better than other trusts across in all measures in the survey.

Patients scored highly questions relating to having confidence and trust in the doctors and nurses treating them as well as decisions made about their treatment and care; staff working well together as a team; having enough information about their condition or treatment’ privacy; being treated with dignity and respect, and having enough to eat and drink.

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