Bupa says sorry after scathing report of Southgate care home

Bupa has apologised after a scathing Care Quality Commission (CQC) report was released into the care at its nursing home in Southgate.

The company closed Oakhurst Grange in Goffs Park Road last month shortly after West Sussex County Council said it would be moving its clients from the home. Last week the CQC made public its report of an inspection in April revealing several cases where patients were treated without dignity, including some found with full catheters and soiled beds.

On one occasion the inspector asked a member of staff to seek the help of a nurse regarding a ‘very heavily soiled’ bed, but they seemed ‘surprised and reluctant’ to do so. When a nurse was alerted they responded ‘positively and promptly’.

Another care assistant ‘swore under her breath’ in frustration as she struggled to change a patient’s incontinence pants.

The CQC found there were not enough qualified, skilled and experienced staff to meet people’s needs and some were unable to perform basic tasks when asked. The home did however meet the standards for managing medication.

Bupa’s director of operations Richard Jackson said: “We have accepted that Oakhurst Grange had challenges but we were making progress in addressing them.

“We worked extremely hard to improve the home including making management changes, putting new care plans in place, bringing in extra support and staff across the home, carrying out even more training, and working to recruit new permanent staff.

“These improvements had been recognised by the positive comments we received from residents and their families. However, despite our efforts we have not been able to make enough changes to meet our expectations and those of our residents, or to meet the time scales of our partners in care, including the CQC.

“Our aim is to exceed all standards and 100 per cent compliance with standards is a minimum. We are sorry for the rare failure to reach these standards and did everything possible to put it right. As a result we decided to close Oakhurst Grange.”