Gatwick staff ‘doing everything they can’ to return services to normal

Staff at Gatwick Airport are ‘doing everything they can’ to return service to normal following today’s security scare.

Saturday, 14th November 2015, 4:47 pm

The North Terminal was closed at around 9:30am this morning (Saturday, November 14) after a man was seen to put a suspicious-looking package in the bin.

Following his arrest and comprehensive checks by Sussex Police and bomb disposal units, the terminal was reopened at around 4pm this afternoon.

A spokesperson from Gatwick Airport said: “Now that our terminal has re-opened we are prioritising looking after passengers and ensuring they can get to the North Terminal. We know that large numbers of passengers have had significant disruption to their journeys today, and we are working hard with our airline partners to help get them on their way.

“We have additional Gatwick staff on-hand to help, and we are trying to make people comfortable by moving them to hotels where we can make sure they have the latest information about their flights. It will take some time to get operations back to normal but we are doing everything we can.

“We have put on special bus services to move people from the South Terminal, to the North Terminal, and our shuttle is now back in operation. It’s important that we manage the flow of people to ensure we can process them as efficiently as possible.

“Our airlines are now looking at what capacity they have to accommodate people who missed flights earlier in the day. Passenger welfare is out absolute priority.”

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