South East Coast Ambulance Service (SECAmb) has apologised after a paraplegic man spent more than an hour on the floor outside his car waiting for paramedics to arrive.
Christopher Williams, 55, said called an ambulance outside his home in Booth Road, Bewbush, at 9.10pm on Wednesday (October 21).
Chris, who was paralysed below the chest after an accident in 1977, called 999 after he was forced to lie down on the floor after the sliding board he used to get out of his car slipped.
A SECAmb spokesman said vehicles which were assigned to him were stood down to attend higher priority calls. It aimed to attend the call at 10pm in 30 minutes but arrived just before 11.40pm.
The spokesman said: “We can confirm that we received a call to Booth Road, Crawley at 10pm yesterday (21 October). Based on information provided by the caller, the call was categorised as a non-life threatening call which we would aim to attend within 30 minutes. A single responder arrived at the scene shortly before 11.40pm. We are sorry it took us longer than we would expect for us to attend this call, as although we did assign a number of vehicles to attend the patient, each vehicle was stood down to attend higher priority calls. We have been contacted by someone on the patient’s behalf on this matter and will, with the patient’s permission, fully investigate and report our findings to them directly.”