New ‘e-tickets’ available for Sussex train travellers

Train travellers can now use smartphone e-tickets at a number of Sussex and Surrey stations to help with social distancing.

Thursday, 3rd December 2020, 11:09 am

Southern and Thameslink passengers can use the e-tickets at Hassocks, Burgess Hill, Haywards Heath, Three Bridges, Horsham, Crawley, Dorking, Leatherhead, Ashtead, East Grinstead and Oxted.

Barcode scanners at the stations allow passengers to scan e-tickets bought via the Southern OnTrack app, Thameslink OnTrack app or online at and and displayed on their smartphones or printed out at home.

Govia Thamesline Railway says that e-ticket sales have increased in the UK from 25 per cent of UK rail ticket revenues pre-Covid to 33 per cent as people realise the benefits of non-contact travel.

A spokesman said: “E-tickets can help passengers travel with confidence and are ideal for advanced singles, peak and off-peak singles, and peak and off-peak day return tickets.”

Another 18 Southern, Thameslink and Great Northern stations will follow across the Govia Thameslink Railway network over the coming months.

Season ticket holders looking for similar Covid-safe benefits are urged to use the free Key smartcard which is also now available over most ticket office counters and not just by ordering it online, a process that would otherwise take up to five days.

Southern managing director Angie Doll said: “Customers who need to travel can already do so with confidence thanks to our intensive cleaning regime and long-lasting viruscide.

“Now, by rolling out e-tickets to even more stations in Sussex and Surrey, and making our free Key smartcard available over the counter, we’re making it even quicker and easier to book tickets online, speeding our passengers’ journeys through the station, minimising contact and helping everyone to socially distance.”