Crawley Town confirm refund procedure for tickets

The club have chosen to adopt a pro rata stance in regards to refunds with money being paid back being calculated on the cost of each cancelled league game.

The club will also be offering fans the chance to renounce their respective claims, allowing the funds to remain with the football club during this period of financial uncertainty. This is in response to the countless number of fans that have asked for this to be made possible.

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Pending approval from the EFL, all season ticket holders will be contacted via phone in a systematic A-Z surname process, beginning on the 1st June.

Thereafter, fans who purchased individual match tickets for the remaining fixtures will then be contacted from the morning of the 15th June, with details of how to claim their refund. Any hospitality bookings will also be adopting the same procedure with each booking being contacted on a case by case basis.

Any monies claimed through a refund will be paid from the 1st July 2020, again assuming the curtailment is approved by the EFL.

General Manager Tom Allman said: “It’s been fantastic hearing from a number of fans that have already contacted us stating that they wish for their money to remain with the club during this tough period. It’s obviously challenging for everyone at the moment, but these gestures from our already loyal season ticket holders soon add up and offer solace to our depleted cash flow and we’re working on a gesture to act as a thank you for this selfless act.

"For those claiming refunds, I ask that you allow ample time for our ticket office staff to contact you, we believe the processes we have put in place should work for everyone, but it’s going to take time and ask for patience.”

If there are any further enquiries regarding refunds, please email [email protected] with your claim.

Would fans please note that refunds will NOT be available in person from The People’s Pension stadium and that the club offices and phone lines remain closed to the general public.